We'd Love to Hear From You
Whether you have an inquiry regarding our artisanal collections, desire personalized styling advice, or require assistance with your order, our dedicated concierge is at your service.
Visit Our Atelier
142 Handloom Avenue, Fashion District, Chennai, India
Open Mon - Sat: 10:00 AM – 8:00 PMSend Us a Message
Fill out the details below and our team will get back to you within 24 hours.
Experience The Atelier in Person
Step into our sanctuary of mindful fabrics, witness delicate handloom craftsmanship, and enjoy a personalized one-on-one styling session.
Frequently Asked Inquiries
How can I track my shipment?
As soon as your handcrafted ensemble is dispatched, you will receive an automated tracking link via SMS & email. You can also view live delivery progress by entering your order number on our tracking portal.
What is your exchange and return policy?
We offer a hassle-free 7-day return and exchange window for all unused garments with original tags attached. Simply drop a message on our WhatsApp concierge or use the form above to initiate an exchange.
How do I determine my size or fit?
Each product features an exhaustive garment measurement chart. If you are between sizes, our stylists on WhatsApp can provide tailored recommendations based on your bust and waist measurements.
What are your domestic and international delivery times?
Orders within India typically arrive in 3 to 6 business days. Express metropolitan shipping takes 2-3 business days. International orders are delivered via premium air couriers within 7 to 10 working days.
Can I request custom tailoring or bridal customizations?
Yes! We offer bespoke customizations for select silhouettes and bridal ensembles. You can connect directly with our atelier styling team via WhatsApp or by submitting the inquiry form above.
How do I care for delicate handcrafted fabrics?
We recommend dry cleaning for silk, chanderi, and heavily embellished pieces. Cotton and modal garments can be gently hand-washed in cold water using a mild liquid detergent and line-dried in the shade.